Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us by live chat, email, or phone for help with deposits, withdrawals, bonus activation, or verification. Support is available in English and French for Canadian players, and our team aims for fast, clear responses so you can resolve issues and get back to play with confidence.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat & email for account-related issues and technical concerns) |
| General Enquiries | [email protected] (Questions about promotions, payments, and verification) |
| Affiliate Enquiries | [email protected] (Partnerships, tracking and commission queries) |
| Phone | +1 416 583 1947 (Calls for urgent account or payment issues) |
| Working Hours | 24/7 (Live chat). Email replies within 24 hours. Phone support Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line, a brief description of the issue, and current contact details. Providing all relevant information up front helps us process your request faster and avoids unnecessary delays.
Submit your enquiry
Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day, and live chat responses are usually immediate. More complex issues, such as account reviews or KYC checks, may take longer depending on their nature and required documentation. We’ll keep you updated throughout the process and aim to resolve matters as promptly as possible.
Feedback
We’d love to hear from you. Share any feedback, suggestions or ideas to help improve our site and services. All messages are reviewed carefully by our team and used to make meaningful updates to the platform, promotions and support. Your input helps us refine the experience for Canadian players, and we appreciate you taking a moment to get in touch.